Delivery Information

Pencil Proof undertakes to deliver all products ordered on the website in a timely manner at the purchase price at the time of the transaction.  The average turnaround time for a print to be processed is two to three weeks before delivery.

All items purchased through Pencil Proof are made pursuant to a shipment agreement.  Title and risk of loss for all products ordered by you shall pass to you on Pencil Proof’s shipment to the shipment carrier. 

Packaging & shipment will be arranged once full payment has been received and cleared by the bank.

International shipping rates do not include costs of import duties or taxes in the destination country. These costs are the responsibility of the customer.

Information regarding delivery periods shall be non-binding.  Delays due to difficulties in delivery cannot be ruled out.

If images are not delivered within 30 days of purchase date, Pencil Proof will not be liable to the customer unless the customer notifies Pencil Proof within 30 days of purchase date.

Pencil Proof is not liable if incorrect shipping details are supplied by the customer. The following will apply:

a)     Pencil Proof will resend the product to the customer if the product is returned to Pencil Proof, provided that the customer first pays the cost of shipping and handling for the resending

b)     Pencil Proof will have no further liability if the product is not returned to Pencil Proof

Pencil Proof will not be held liable for any damage or loss that may occur, directly or indirectly, because of non-timely arrival or any lack of availability or conformity of a product.

Customers will receive a tracking number as soon as a product is shipped.

All canvasses will need to be shipped to a physical address where someone is present to sign for the products during normal working hours.  No products will be framed before shipping.

Customers are required to open and inspect product/s upon delivery, in the presence of the shipping agent, or its representative.  Any damages to product/s to be noted immediately and reported as per the Pencil Proof Returns policy.