Delivery Information
Pencil
Proof undertakes to deliver all products ordered on the website in a timely
manner at the purchase price at the time of the transaction. The average turnaround time for a print to be
processed is two to three weeks before delivery.
All items
purchased through Pencil Proof are made pursuant to a shipment agreement.
Title and risk of loss for all products ordered by you shall pass to you on
Pencil Proof’s shipment to the shipment carrier.
Packaging & shipment will be arranged once full
payment has been received and cleared by the bank.
International shipping rates do not
include costs of import duties or taxes in the destination country. These costs
are the responsibility of the customer.
Information
regarding delivery periods shall be non-binding. Delays due to difficulties in delivery cannot
be ruled out.
If images are not delivered within 30
days of purchase date, Pencil Proof will not be liable to the customer unless
the customer notifies Pencil Proof within 30 days of purchase date.
Pencil Proof is not liable if incorrect
shipping details are supplied by the customer. The following will apply:
a)
Pencil Proof will resend the product to the
customer if the product is returned to Pencil Proof, provided that the customer
first pays the cost of shipping and handling for the resending
b)
Pencil Proof will have no further liability if the
product is not returned to Pencil Proof
Pencil Proof will not be held liable
for any damage or loss that may occur, directly or indirectly, because of
non-timely arrival or any lack of availability or conformity of a product.
Customers will receive a tracking
number as soon as a product is shipped.
All canvasses will need to be shipped
to a physical address where someone is present to sign for the products during
normal working hours. No products will
be framed before shipping.
Customers are required to open and
inspect product/s upon delivery, in the presence of the shipping agent, or its
representative. Any damages to product/s
to be noted immediately and reported as per the Pencil Proof Returns policy.